Air New Zealand Trade

travel tools

Groups will discover a Better Way to Fly with our consistently great inflight experience and genuine hospitality

Air New Zealand, recently voted "Airline of the Year" by the readers of Conde Nast Traveler magazine, offers a better way to fly to New Zealand, Australia, London and the Cook Islands from five North American gateways.  We can tailor a program to specifically match your group's needs and provide competitive pricing. 

 

Expand the sections below to learn more about each:

Group Travel

Planning travel as a group?  If you have a group of 10 or more travelling together to a common destination, you’ve made it to the right place!   

Whether you are planning a wedding, sporting trip, student travel an incentive reward travel and more, Air New Zealand has you covered. 

We offer a comprehensive frequency from our North American gateways to New Zealand, Australia, the South Pacific and London with convenient connections in conjunction with our interline partners.

With our dedicated and personalized service, booking groups with Air New Zealand has never been easier. 

  • Discover why Air New Zealand is the better way to fly: Guaranteed reduced fares and blocked space up to 355 days in advance
  • Flexibility with unique itineraries including multi-stop, multi origin and separate side trips
  • Special pricing for upgrade options from Economy to Premium Economy or Business Premier
  • Preassigned seats for your group
  • All partner airlines booked by Air NZ in one itinerary and ticketed as one ticket – reword

And for you our travel partner:

  • A dedicated team of Group Sales Consultants with a wealth of experience and knowledge
  • Personalized service with a Groups Consultant assigned to work with you from start to finish
  • A groups website with a resource of information, accessible 24/7
  • Electronic forms submitted online for easier and faster processing

So many great features, and a friendly team is what make us stand out from the rest!

With heaps of benefits for you and the customer, book your group with us today!

Group Types

  • Education
  • Student
  • Sports teams
  • Corporate
  • Entertainment
  • Tour series
  • Family reunions and weddings
  • Meetings, incentives, conferences & special events

Groups travel inquiries, email nagroups@airnz.com or call us at 1 (800) 262 1243.

Groups team hours are M-F 8a-5p PST, excluding holidays.

How do I request a group quote?

Initially, Air New Zealand will provide an indicative price only. The price will be subject to the booking class being available at the time of booking.

Submit your request for a group quote using our online form here  and select ‘Group Quote Request’. Information fields marked with an asterisk (*) indicates a required field.  When all the details have been completed, just click submit to transmit your request. Easy!

After submitting the quote request form, you will receive a response via email within two business days. Air New Zealand will provide an indicative price only. All quotes are subject to availability at the time of booking. Information on confirming your reservation and guaranteeing your price will be provided with the quote.  
 

How do I request a group booking?

Air New Zealand will create the group booking and advise confirmation of seats, price and group conditions.

Submit your request for a group booking using our online form and select 'Group Booking Request'. 

For USA based Travel Agents: 

For Canada based Travel Agents: 

 

General Terms & Conditions: 

Deposits

A deposit of $100.00 USD per person is required ($150.00 USD per person deposit will apply to Premium Economy seats and $200.00 USD per person to Business Premier seats), to secure the space. Failure to pay the deposit by the payment deadline will result in the booking being cancelled without prior notice. To eliminate the need to pay a deposit, your group may ticket and pay in full prior to the deposit due date.

Payment Options

The preferred method of payment for deposit is by agency issued EMD or MCO. Wire payments and Credit Cards (no debit cards) may be accepted. Final payment required 45 days prior to departure.

Name List

A finalized name list per passport as well as date of birth and gender is required 60 days prior to departure.

Name Changes

Name changes are permitted prior to ticketing at no additional charge. Once ticketed, name changes are subject to a change fee of $75.00 USD per person (Air New Zealand itineraries only). We are unable to make name changes when other airlines are issued on the same ticket.

Ticket Issuance

If you do not have ticketing facilities, Air New Zealand can issue electronic tickets for a fee of $35.00 USD per ticket. Any ticket request within 7 days of departure will be subject to a $50.00 USD ticketing fee.

Deviations / Changes:

Deviations and/or date changes may be permitted prior to ticketing. If the booked/ticketed class of service is not available, you may reserve the next higher class of service. Once ticketed, deviations/changes are permitted for a $100.00 USD fee. Any differences in fare will be collected, along with the deviation/change fee (if applicable). (Example for economy class – original booking class is G. G to S $75.00 USD, G to L $150.00 USD, G to T $225.00 USD etc.). Revalidation or reissuing of tickets by Air New Zealand will incur any applicable regional travel centre/airport service fees. Rerouting is not permitted except when adding a stopover on the return (see Stopovers paragraph below).

Stopovers One free stop-over permitted at Air New Zealand gateways (AKL, LAX, SFO, IAH and YVR). Additional stopovers are permitted in RAR, NAN, PPT, HNL at $100.00 USD per person plus any applicable deviation fees, and must return via direct flight to LAX in original class of service. If original class of service is not available, additional charges will apply (see fees in Deviation paragraph above).

Increasing the group size

Passenger increase is subject to seat availability and rates available at time of booking. Deposit payment will be required to be paid immediately to hold space for the additional passengers.

Seating

We will accommodate your seating preference on Air New Zealand operated flights whenever possible. At times, seat assignments for group bookings will be handled at the airport upon checking in. Pre-assigned seating on other airlines may or may not be available and must be requested directly through the operating carrier. Air New Zealand does not have access to seats on other carriers.

Tour Conductor Tickets

Tour Conductor tickets are dependent on the group size and negotiated fares. TC’s are offered on Air New Zealand operated flights only. Taxes and surcharges are additional. Non-Air New Zealand operated flights must be booked/purchased as a separate ticket by either the travel agent or the passenger.   

Frequent Flyer Mileage

Frequent Flyer accrual miles are dependent on the airline and program enrolled. Refer to your rewards program for clarification on accrual point description.

Still have questions?

Feel free to call Air New Zealand Groups at 1-800-262-1243. We are available 8am – 5pm PST on normal business days.  Or email us at: nagroups@airnz.com

If you are outside the U.S. and Canada, please contact your the  Air New Zealand Customer Contact Centre.